Using Remote Assistance in the Enterprise

The main Remote Assistance scenario within a corporate networking environment is supporting desktop computers that are on the corporate network and joined to a domain. Users' computers must be configured appropriately before they can be offered Remote Assistance. This is done via Group Policy, as explained in the section titled "Managing Remote Assistance Using Group Policy" later in this tutorial. Additionally, the Remote Assistance exception in the Windows Firewall must be enabled. For more information, see the section titled "Remote Assistance and Windows Firewall" earlier in this tutorial.

Because most corporate networks have a perimeter firewall blocking access from outside the internal network, supporting remote users who are connecting from outside the corporate network can be more difficult. However, most enterprises now use virtual private network (VPN) technologies to allow remote users to connect to their corporate networks over the Internet, and this kind of scenario generally poses no problem to Remote Assistance functionality.