Additional Registry Settings for Configuring Remote Assistance
Additional behavior for Remote Assistance can be configured by modifying certain registry settings. Specifically, per-user registry settings for Remote Assistance are found under the following key:
These settings are changeable when in the Waiting To Connect mode or when in the connected mode from the Settings button.
Warning If Group Policy is used to manage Remote Assistance settings and any configured policy settings overlap these registry settings, the policy settings prevail.
Remote Assistance has been enhanced in Windows 7 and Windows Vista to provide better performance, improved usability, NAT-traversal flexibility, and increased security. Best practices for implementing Remote Assistance in an enterprise environment include the following:
- Use Group Policy to enable users of targeted computers in a domain or OU to receive offers of Remote Assistance from Help Desk personnel.
- Use Group Policy to enable the Remote Assistance exception in the Windows Firewall.
- Use Group Policy to deploy scripts to enable users to run the Msra.exe executable if you want to customize how they launch Remote Assistance sessions-for example, to upload an invitation to a network share monitored by support personnel.
- If all of your support computers are running Windows 7 or Windows Vista, use Group Policy to encrypt Remote Assistance tickets to hide sensitive information such as users' IP addresses and computer names.
- If corporate policy requires Remote Assistance records for auditing purposes, use Group Policy to enable Remote Assistance logging on your company's desktop computers and run scripts to periodically move both Helper and User Remote Assistance logs to a safe storage.
- To meet corporate privacy and security requirements, use Group Policy to customize
the text message that users see before they allow the Helper to view their screens or
In this tutorial:
- Supporting Users with Remote Assistance
- Understanding Remote Assistance
- Remote Assistance vs. Remote Desktop
- Improvements to Remote Assistance in Windows 7
- How Remote Assistance Works in Windows
- Remote Assistance Operational States
- User vs. Helper Functionality
- Remote Assistance and NAT Traversal
- Remote Assistance and IP Ports Used
- Remote Assistance and Windows Firewall
- Remote Assistance and the Secure Desktop
- Remote Assistance Logging
- Purpose of Remote Assistance Session Logging
- Session Log Path and Naming Convention
- Using Remote Assistance in the Enterprise
- Using Remote Assistance in the Corporate Help Desk Environment
- Other Possible Remote Assistance Usage Scenarios
- Interoperability with Remote Assistance in Windows Vista
- Interoperability with Remote Assistance in Windows XP
- Implementing and Managing Remote Assistance
- Initiating Remote Assistance Sessions
- Initiating Remote Assistance from the GUI
- Initiating Remote Assistance from the Command Line
- Managing Remote Assistance Using Group Policy
- Configuring Remote Assistance in Unmanaged Environments
- Additional Registry Settings for Configuring Remote Assistance