Windows 7 / Networking

User vs. Helper Functionality

After a Remote Assistance connection has been established and both computers have entered the Screen Sharing state, the User and Helper are able to perform the tasks listed in Table below.

Tasks That Can Be Performed by User and Helper During a Remote Assistance Session

Description of TaskUser?Helper?
ChatYesYes
Save a log of session activityYes (default)Yes (default)
Configure bandwidth usageYesYes
Pause (temporarily hide screen)YesYes
Request shared controlYesYes
Give up shared controlYesYes
DisconnectYesYes
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In this tutorial:

  1. Supporting Users with Remote Assistance
  2. Understanding Remote Assistance
  3. Remote Assistance vs. Remote Desktop
  4. Improvements to Remote Assistance in Windows 7
  5. How Remote Assistance Works in Windows
  6. Remote Assistance Operational States
  7. User vs. Helper Functionality
  8. Remote Assistance and NAT Traversal
  9. Remote Assistance and IP Ports Used
  10. Remote Assistance and Windows Firewall
  11. Remote Assistance and the Secure Desktop
  12. Remote Assistance Logging
  13. Purpose of Remote Assistance Session Logging
  14. Session Log Path and Naming Convention
  15. Using Remote Assistance in the Enterprise
  16. Using Remote Assistance in the Corporate Help Desk Environment
  17. Other Possible Remote Assistance Usage Scenarios
  18. Interoperability with Remote Assistance in Windows Vista
  19. Interoperability with Remote Assistance in Windows XP
  20. Implementing and Managing Remote Assistance
  21. Initiating Remote Assistance Sessions
  22. Initiating Remote Assistance from the GUI
  23. Initiating Remote Assistance from the Command Line
  24. Managing Remote Assistance Using Group Policy
  25. Configuring Remote Assistance in Unmanaged Environments
  26. Additional Registry Settings for Configuring Remote Assistance