Windows 7 / Getting Started

Troubleshooting Device Installation

The following sections outline specific troubleshooting steps with regard to device installation. For general guidance on troubleshooting hardware problems in Windows 7.

Using Event Logs

Windows event logs can be useful for troubleshooting device installation problems and driver issues. In addition to checking the System Event Log, you should check the Operational Event Logs under Applications And Services Logs\Microsoft\Windows\DriverFrameworks-UserMode when experiencing problems installing devices and device drivers. For more information on using Event Viewer.

Using WinSAT

WinSAT is a tool included in Windows 7 that provides a benchmark of system performance based on ratings of the following hardware:

  • Processor
  • Physical memory (RAM)
  • Hard disk (%SystemDrive% only)
  • Graphics and gaming graphics

WinSAT results are saved in both the registry and in an XML file saved in the %SystemRoot% \Performance\WinSAT\Datastore directory. You can also run WinSAT on demand by opening Performance Information And Tools in Control Panel and clicking Re-run The Assessment. WinSAT stores a history of up to one hundred system assessments and discards the oldest assessment when the limit is reached. WinSAT never deletes the initial assessment produced during the Machine Out-Of-Box Experience (MOOBE).

WinSAT can also be useful to determine which drivers are slowing down the boot process or blocking a system from Sleep mode. Problem drivers will be flagged under Performance Issues with messages such as "Drivers are causing Windows to start slowly" or "Drivers are interfering with Windows entering sleep mode." The solution to these situations is usually to update the problem drivers. However, these messages might also be reported as a result of configuration issues with devices.

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In this tutorial:

  1. Managing Devices and Services
  2. Understanding Device Installation and Management
  3. Device Enhancements in Windows 7
  4. Display Enhancements in Windows 7
  5. Understanding Device Installation
  6. Driver Store and Driver Packaging
  7. Driver Staging vs Installation
  8. Driver Staging and Installation Process
  9. Detailed Installation Process
  10. Managing Driver Packages
  11. Using PnPutil.exe
  12. Using Dism.exe
  13. Driver Signing
  14. Driver Ranking
  15. Installing and Using Devices
  16. Enhancements to the Device Installation Experience in Windows 7
  17. Scenario 1: Driver found in Driver Store
  18. Scenario 2: Driver found on Windows Update
  19. Scenario 3: Driver in Driver Store, But Better Driver on Windows Update
  20. Scenario 5: No Driver Can Be Found for the device
  21. Scenario 6: Vendor -supplied media is available
  22. Scenario 7: Additional Device Software is Available For Download from vendor
  23. Configuring Device Installation Settings
  24. Using the Devices And Printers Folder
  25. Understanding Device Stage
  26. Understanding the Device Experience Architecture
  27. Device Containers
  28. Device display object
  29. Device Metadata System
  30. Managing Device Installation Using Group Policy
  31. Managing Device Installation Behavior
  32. Managing Driver Installation Behavior
  33. Blocking Installation of Removable Devices
  34. Managing Device Redirection Behavior
  35. Troubleshooting Device Installation
  36. Using Windows Error Reporting
  37. Using the SetupAPI Log File
  38. Using Driver INF Files
  39. Using Device Manager Error Codes
  40. Using Driver Verifier
  41. Repairing Driver Store Corruption
  42. Repairing Index File Corruption
  43. Understanding Power Management
  44. Power Management Enhancements in Windows 7
  45. New Power Policies in Windows 7
  46. Configuring Power Management Settings
  47. Configuring Power Management Settings Using the Power Options Utility in Control Panel
  48. Configuring Power Management Settings Using Group Policy
  49. Configuring Power Management Settings Using the Powercfg Utility
  50. Understanding Services
  51. Service Enhancements in Windows 7
  52. Managing Services
  53. Managing Services Using Task Manager
  54. Managing Services Using the Sc.exe Command