Identifying circuit variables in circuits that are DS-3 or larger
Your multiplexer (MUX), the carrier's multiplexer (at the level of your circuit - DS-3 MUX for a DS-3 circuit, OC-12 MUX for an OC-12 circuit, and so on), and the physical connection between the two pieces of hardware handled by the provider of your local loop interact at the DS-3 level and higher.
Remember If alarms ring on your DS-3 multiplexer, and the entire network span is down, a DS-1-level issue is not bringing down your circuit.
Similarly, if you have a problem with a T-1 circuit or on an individual channel on a single T-1, the problem can't be caused by the provider that supplies your local loop or with the DS-3 MUX. This is because DS-3 and DS-1 circuit problems don't interact at the individual DS-0 channel level. If your entire DS-3 has static on it, you must investigate the multiplexers on either end of your local loop. If you have a continuity issue and the span is down, the problem might lie with any of the cross-connects created by the local loop provider, or it could be a defect in the multiplexer at either end.
In this tutorial:
- Troubleshooting Your Dedicated Circuits
- Identifying the Level of Your Problem
- Identifying circuit variables in circuits that are DS-3 or larger
- Identifying DS-1-level circuit variables
- Identifying DS-0 or individual channel issues
- Categorizing the Nature of Your Problem
- Understanding dedicated call quality issues
- Understanding circuit failure issues
- Opening a Trouble Ticket for Your Dedicated Circuit
- Letting your channels be your guide
- Remembering the first rule of troubleshooting
- Remote made busy: RMB
- Installation made busy: IMB
- Avoiding permanent IMB status
- Managing Your Dedicated Trouble Ticket
- Getting the Basics of Dedicated Outbound Troubleshooting
- Step 1: Rebooting your hardware
- Understanding your trouble ticket options
- Step 2: Intrusively testing: Looping the CSU
- If looping the CSU fails
- Using a T-1 test set
- Step 3: Looping the NIU
- Getting the scoop on loops
- Step 4: Looping to your T-1 jack
- If you can't loop the T-1 jack
- Step 5: Looping the CFA point
- Following a Dedicated Troubleshooting Shortcut
- Validating the Circuit You Are Testing
- The Basics of Dedicated Toll-Free Troubleshooting
- Step 1: Identifying a provisioning issue
- Step 2: Redialing your dedicated toll-free number
- Step 3: Validating your dedicated RespOrg
- Step 4: Validating the DNIS configuration
- Step 5: Head-to-head dedicated toll-free testing