Categorizing the Nature of Your Problem

Dedicated circuits can be intimidating because you are responsible for half of the hardware that makes them work. On the other hand, the majority of problems you will likely encounter originate in your long-distance carrier's switched network, far beyond the end of your dedicated circuit.

Tip The same types of call quality and completion problems that you encounter on switched calls can also affect the calls that pass through your dedicated circuit. The joy of dedicated circuits is that you can test for either problem in the exact same way: by isolating and eliminating each variable as you go through your circuit.

There might be other issues that are associated with your dedicated circuit, such as dropped calls or intermittent echoes, that you troubleshoot based on multiple call examples, but overall, the steps for resolution on dedicated circuits are the same.