Changes to the Network
Most of today's networks are dynamic and continually growing to accommodate new users and new applications. Unfortunately, these network changes, although intended to increase network functionality, may inadvertently cause additional problems. For instance, a new computer system added to a network might be installed with a duplicate computer name or IP address, which would prevent another computer that has the same name or address from accessing the network. Other changes that can create problems on the network include adding or removing a hub or switch, changing the network's routing information, or adding or removing a server. Almost every change that the network administrator makes to the network can potentially have an undesirable impact elsewhere on the network. For this reason, all changes made to the network should be fully documented and fully thought out.
NOTE: Faulty Hardware Although recent changes to systems or networks account for many network problems, some problems do happen out of the blue. Faulty hardware is a good example.
In this tutorial:
- Troubleshooting Procedures
- The Art of Troubleshooting
- Troubleshooting Servers and Workstations
- General Troubleshooting Considerations
- Troubleshooting Methods and Procedures
- Step 1: Information Gathering-Identify Symptoms and Problems
- Information from the Computer
- Information from the User
- Step 2: Identify the Affected Areas of the Network
- Step 3: Determine if Anything Has Changed
- Changes to the Network
- Changes to the Server
- Changes to the Workstation
- Step 4: Establish the Most Probable Cause
- Step 5: Determine if Escalation Is Necessary
- Step 6: Create an Action Plan and Solution Identifying Potential Effects
- Step 7: Implement and Test the Solution
- Step 8: Identify the Results and Effects of the Solution
- Step 9: Document the Solution and the Entire Process
- Troubleshooting the Network
- Where the Cable Is Used
- Crosstalk
- Open Impedance Mismatch (Echo)
- Managing Collisions
- Troubleshooting Infrastructure Hardware
- Configuring and Troubleshooting Client Connectivity
- Troubleshooting Incorrect VLANs
- Identifying Issues That Might Need Escalation
- Troubleshooting Wireless Issues
- Troubleshooting Wireless Signals
- Troubleshooting Wireless Configurations