Windows 7 / Getting Started

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Some Web Pages Do Not Display Properly

Most Web site developers test their Web pages using Internet Explorer's default settings. If you modify the default settings, you might cause pages to display incorrectly. In particular, enabling restrictive security settings or disabling features such as scripts can cause rendering problems.

If the problem occurs on a small number of trustworthy Web sites, your first troubleshooting step should be to enable Compatibility View, as described in the section titled "Internet Explorer 8 Improvements" at the beginning of this tutorial. If that does not solve the problem, add the sites to the Trusted Sites zone by following these steps:

1. In Internet Explorer, visit the Web page.
2. Select Internet Options from the Tools menu.
3. In the Internet Options dialog box, click the Security tab.
4. Click Trusted Sites and then click Sites.
5. If the Web site does not support HTTPS, clear the Require Server Verification (HTTPS:) For All Sites In This Zone check box. Click Add to add the current Web site to the list of Trusted Sites and then click Close.
6. Click OK to close the Internet Options dialog box. Then close Internet Explorer, reopen it, and visit the Web page again. If the problem persists, repeat these steps to remove the site from the Trusted Sites zone. Continue reading this section for more troubleshooting guidance.

If many different Web sites have the same symptoms, it might be more effective to modify the browser security settings for all Web sites.

1. In Internet Explorer, select Internet Options from the Tools menu.
2. In the Internet Options dialog box, click the Security tab.
3. Click Internet. If the Default Level option is enabled, make note of the current security level for the Internet zone and then click Default Level.
4. Click OK to close the Internet Options dialog box. Close Internet Explorer, reopen it, and visit the Web page again. If the problem persists, repeat these steps to return the Internet security zone settings to their previous level. Continue reading this section for more troubleshooting guidance.

If changing zone security settings does not solve the problem, return your security settings to their previous state. Then, examine the advanced settings by following these steps:

1. Select Internet Options from the Tools menu.
2. In the Internet Options dialog box, click the Advanced tab.
3. Browse the Settings list and look for any settings that might cause your problem.
   Change one setting at a time and then test the Web page to determine whether the problem is solved. If the change does not solve the problem, return the setting to its original state and change another setting.

Because Web site developers tend to test pages using the browser's default settings, default settings will work correctly for most people. Before you restore settings, evaluate the risks-settings changes were probably made deliberately, and restoring the original settings might increase your security risks. If you determine that the risks are minimal, you can restore advanced settings by following these steps:

1. Select Internet Options from the Tools menu.
2. In the Internet Options dialog box, click the Advanced tab.
3. Click Restore Advanced Settings.
4. Click OK and then restart Internet Explorer.

If problems persist, you can reset all browser settings except for Favorites, Feed, Internet Connection Settings, Group Policy Settings, and Content Advisor Settings by following these steps:

1. Close all windows except for one Internet Explorer window.
2. Select Internet Options from the Tools menu.
3. In the Internet Options dialog box, click the Advanced tab.
4. Click Reset.
5. In the warning box that appears, click Reset.
6. Click Close and then click OK twice. Restart Internet Explorer.

If problems persist, you may have nonstandard settings defined by Group Policy. You can use the Resultant Set of Policy tool to determine whether any Internet Explorer Group Policy settings are overriding the defaults. To use this tool, follow these steps:

1. Click Start, type Rsop.msc, and then press Enter.
2. Check the following locations for Internet Explorer-related settings:
   • Computer Configuration\Administrative Templates\Windows Components \Internet Explorer\
   • User Configuration\Administrative Templates\Windows Components\Internet Explorer\
   • User Configuration\Windows Settings\Internet Explorer Maintenance

If you determine that Group Policy settings are causing problems, contact the administrator responsible for the effective Group Policy to discuss the problem.

As an alternative to changing Internet Explorer settings, you can contact the Web site administrator to discuss the problem. Most Web site administrators want the Web site to work well with as many browsers as possible and will be happy to work with you to troubleshoot any problems. When you contact the Web site administrator, send a screenshot of how the Web site appears in your browser. To e-mail a screenshot of a Web site, follow these steps:

1. Open the Web site in Internet Explorer.
2. Press Alt+Print Screen to capture the current window to the Clipboard.
3. Create an HTML e-mail to the Web site administrator.
4. In the body of the message, press Ctrl+V to paste the screenshot into the e-mail.