Windows 7 / Networking

Initiating Remote Assistance Sessions

Remote Assistance sessions can be initiated from either the UI or the command line.

A significant usability enhancement, from the perspective of support personnel, is that Offer RA is no longer buried within Help And Support as it is in Windows XP, but instead is easily accessible now from the graphical user interface (GUI).

Following more sections:

  • Initiating Remote Assistance from the GUI
  • Initiating Remote Assistance from the Command Line
  • Managing Remote Assistance Using Group Policy
  • Configuring Remote Assistance in Unmanaged Environments
  • Additional Registry Settings for Configuring Remote Assistance
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In this tutorial:

  1. Supporting Users with Remote Assistance
  2. Understanding Remote Assistance
  3. Remote Assistance vs. Remote Desktop
  4. Improvements to Remote Assistance in Windows 7
  5. How Remote Assistance Works in Windows
  6. Remote Assistance Operational States
  7. User vs. Helper Functionality
  8. Remote Assistance and NAT Traversal
  9. Remote Assistance and IP Ports Used
  10. Remote Assistance and Windows Firewall
  11. Remote Assistance and the Secure Desktop
  12. Remote Assistance Logging
  13. Purpose of Remote Assistance Session Logging
  14. Session Log Path and Naming Convention
  15. Using Remote Assistance in the Enterprise
  16. Using Remote Assistance in the Corporate Help Desk Environment
  17. Other Possible Remote Assistance Usage Scenarios
  18. Interoperability with Remote Assistance in Windows Vista
  19. Interoperability with Remote Assistance in Windows XP
  20. Implementing and Managing Remote Assistance
  21. Initiating Remote Assistance Sessions
  22. Initiating Remote Assistance from the GUI
  23. Initiating Remote Assistance from the Command Line
  24. Managing Remote Assistance Using Group Policy
  25. Configuring Remote Assistance in Unmanaged Environments
  26. Additional Registry Settings for Configuring Remote Assistance