Windows 7 / Getting Started

Stop 0xFE or BUGCODE_USB_DRIVER

The Stop 0xFE message occurs if the kernel detects an error in a USB driver.

Interpreting the Message

This Stop message has four parameters. Parameter 1 indicates the type of violation, whereas parameters 2 through 4 provide more information specific to that error type. Typically, only parameter 1 is useful to system administrators, although parameters 2 through 4 might be useful to Microsoft developers, who will be able to extract that information from the memory dump.

Parameter 1 can have a value of 0x1 to 0x5, as described here:

  1. An internal error has occurred in the USB stack.
  2. The USB client driver has submitted a USB request block (URB) that is still attached to another I/O request packet (IRP) that is pending in the bus driver.
  3. The USB miniport driver has generated a Stop error. This usually happens in response to a catastrophic hardware failure.
  4. The caller has submitted an IRP that is already pending in the USB driver.
  5. A hardware failure has occurred because of a bad physical address found in a hardware data structure. This is not due to a driver bug.

Resolving the Problem

The following suggestions are specific to Stop 0xFE errors. For additional troubleshooting suggestions that apply to all Stop errors, see the section titled "Stop Message Checklist" later in this tutorial.

To resolve this problem, follow these procedures:

  1. Check the computer or motherboard manufacturer's Web site for updated system firmware.
  2. Upgrade the firmware and drivers of all USB devices attached to the computer.
  3. Verify that all hardware is compatible with Windows 7.
  4. Remove USB devices and external hubs one by one and determine whether the Stop error reoccurs. If the Stop error does not reoccur when a specific device is not attached, that device might be malfunctioning, or it might not be compatible with Windows. Contact the device manufacturer for additional support.
  5. If problems persist, you might have a computer hardware failure. Contact your computer manufacturer for additional assistance.
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In this tutorial:

  1. Troubleshooting Stop Messages
  2. Stop Message Overview
  3. Identifying the Stop Error
  4. Finding Troubleshooting Information
  5. Stop Messages
  6. Bugcheck Information
  7. Technical Information
  8. Debug Port and Dump Status Information
  9. Types of Stop Errors
  10. Memory Dump Files
  11. Configuring Small Memory Dump Files
  12. Configuring Kernel Memory Dump Files
  13. Configuring Complete Memory Dump Files
  14. How to Manually Initiate a Stop Error and Create a Dump File
  15. Using Memory Dump Files to Analyze Stop Errors
  16. Using Windows 7 Error Reporting
  17. Using Symbol Files and Debuggers
  18. Being Prepared for Stop Errors
  19. Record and Save Stop Message Information
  20. Check Software Disk Space Requirements
  21. Install a Kernel Debugger and Symbol Files
  22. Stop 0xA or IRQL_NOT_LESS_OR_EQUAL
  23. Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED
  24. Understanding Kernel Stack Overflows
  25. Stop 0x24 or NTFS_FILE_SYSTEM
  26. Stop 0x2E or DATA_BUS_ERROR
  27. Stop 0x3B or SYSTEM_SERVICE_EXCEPTION
  28. Stop 0x3F or NO_MORE_SYSTEM_PTES
  29. Stop 0x50 or PA GE_FAULT_IN_NONPA GED_AREA
  30. Stop 0x77 or KERNEL_STACK_INPA GE_ERROR
  31. Stop 0x7A or KERNEL_DATA_INPA GE_ERROR
  32. Stop 0x7B or INACCESSIBLE_BOOT_DEVICE
  33. Stop 0x7F or UNEXPECTED_KERNEL_MODE_TRAP
  34. Stop 0x9F or DRIVER_POWER_STATE_FAILURE
  35. Stop 0xBE or ATTEMPTED_WRITE_TO_READONLY_MEMORY
  36. Stop 0xC2 or BAD_POOL_CALLER
  37. Stop 0xCE or DRIVER_UNLOADED_WITHOUT_CANCELLING_ PENDING_OPERATIONS
  38. Stop 0xD1 or IRQL_NOT_LESS_OR_EQUAL
  39. Stop 0xD8 or DRIVER_USED_EXCESSIVE_PTES
  40. Stop 0xEA or THREAD_STUCK_IN_DEVICE_DRIVER
  41. Stop 0xED or UNMOUNTABLE_BOOT_VOLUME
  42. Stop 0xFE or BUGCODE_USB_DRIVER
  43. Stop 0x00000124
  44. Stop 0xC000021A or STATUS_SYSTEM_PROCESS_TERMINATED
  45. Stop 0xC0000221 or STATUS_IMAGE_CHECKSUM_MISMATCH
  46. Hardware Malfunction Messages
  47. Stop Message Checklist
  48. Check Your Software
  49. Use the Last Known Good Configuration
  50. Restart the System in Safe Mode
  51. Check Event Viewer Logs
  52. Install Compatible Antivirus Tools
  53. Report Your Errors
  54. Install Operating System and Driver Updates
  55. Install and Use a Kernel Debugger
  56. Check Your Hardware
  57. Check for Nondefault Firmware Settings
  58. Check for Non-Default Hardware Clock Speeds
  59. Check by Running Hardware Diagnostic Tools
  60. Check for SCSI Disk and Controller Settings
  61. Check Memory Compatibility
  62. Check by Temporarily Removing Devices
  63. Check by Replacing a Device