Windows 7 / Getting Started

Monitoring and Troubleshooting Printers

Printer troubleshooting can involve numerous considerations, including device problems such as paper jams, incompatible printer drivers, misconfigured printer settings, problems with the Print Spooler service on the client or the print server, and more. Detailed procedures for troubleshooting printer problems are beyond the scope of this tutorial and are not presented here. Instead, following are some general considerations and recommendations regarding monitoring printers so that support personnel can quickly identify and respond to problems.

The new Windows Troubleshooting Platform in Windows 7 includes a Printer Troubleshooter that end users can use to identify and resolve printer problems themselves without calling the Help desk. For information on how to start this troubleshooter, see the section titled "Using Devices And Printers" earlier in this tutorial.

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In this tutorial:

  1. Managing Printing
  2. Enhancements to Printing in Windows 7
  3. Printing Enhancements Previously Introduced in Windows Vista
  4. Additional Printing Enhancements in Windows 7
  5. How Printing Works in Windows 7
  6. Understanding XPS
  7. Understanding the Windows Printing Subsystem
  8. Understanding Printer Driver Isolation
  9. Understanding the Print Management Console
  10. Enhancements to the Print Management Console in Windows 7
  11. The Print Management Console
  12. Adding and Removing Print Servers
  13. Configuring Default Security for Print Servers
  14. Adding Printers Using the Network Printer Installation Wizard
  15. Creating and Using Printer Filters
  16. Creating and Using Driver Filters
  17. Managing Printers Using Print Management
  18. Configuring Properties of Printers
  19. Publishing Printers in AD DS
  20. Managing Printer Drivers
  21. Configuring Printer Driver Isolation Mode
  22. Configuring Printer Driver Isolation Mode Using the Print Management Console
  23. Configuring Printer Driver Isolation Mode Using Group Policy
  24. Troubleshooting Driver Isolation
  25. Exporting and Importing Print Server Configurations
  26. Printer Export Files
  27. Performing Bulk Actions Using Print Management
  28. Client-Side Management of Printers
  29. Installing Printers Using the Add Printers Wizard
  30. Searching for Printers
  31. Installing Printers Using Point and Print
  32. Using Devices And Printers
  33. Using the Color Management CPL
  34. Managing Client-Side Printer Experience Using Group Policy
  35. Configuring the Add Printer Wizard
  36. Disable Client-Side Printer Rendering
  37. Configuring Package Point and Print Restrictions
  38. Extending Point and Print Using Windows Update
  39. Deploying Printers Using Group Policy
  40. Preparing to Deploy Printers
  41. Deploying a Printer Connection
  42. Limitations of Deploying Printers Using Group Policy
  43. Migrating Print Servers
  44. Migrate Print Servers Using Print Management
  45. Migrating Print Servers Using PrintBRM
  46. Monitoring and Troubleshooting Printers
  47. Configuring E-Mail Notifications
  48. Configuring Print Server Notifications
  49. Configuring Script Actions
  50. Configuring Detailed Event Logging