Windows 7 / Getting Started

How to Troubleshoot Bluetooth Problems

Bluetooth is a wireless protocol for connecting accessories to computers. Bluetooth is commonly used to connect keyboards, mice, handheld devices, mobile phones, and global positioning system (GPS) receivers.

Bluetooth is simple enough to configure that most users can connect Bluetooth devices without help from the Support Center. However, users may occasionally have problems initiating a Bluetooth connection. Other times, a connection that previously worked may stop working for no apparent reason.

If you cannot successfully connect a Bluetooth device, try these troubleshooting steps:

  1. Verify that the device is turned on and that the batteries are charged.
  2. Place the device within a few feet of your computer (but not too close to your Bluetooth adapter). Additionally, verify that the device is not near other devices that use radio frequencies, such as microwave ovens, cordless phones, remote controls, or 802.11 wireless networks.
  3. Verify that the device has Bluetooth enabled and that it is configured as discoverable. For security reasons, many devices are not discoverable by default. For more information, refer to the instructions that came with the device.
  4. Install any updates available from Windows Update.
  5. Download and install updated software and drivers for your hardware. Hardware manufacturers often release updated software for hardware features after they release the hardware. You can typically download software updates from the manufacturer's Web site.
  6. Verify that Windows is configured to accept incoming Bluetooth connections.
  7. Verify that security is configured correctly. You might have configured a nondefault passkey for your device. By default, many devices use 0000 or 0001 as a passkey.
  8. Remove and reinstall the Bluetooth device.
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In this tutorial:

  1. Troubleshooting Hardware, Driver, and Disk Issues
  2. Windows 7 Improvements for Hardware and Driver Troubleshooting
  3. Windows Troubleshooting Platform
  4. Built-in Troubleshooting Packs
  5. Windows Troubleshooting Platform Components
  6. Creating Custom Troubleshooting Packs
  7. Running Troubleshooting Packs Remotely
  8. Windows 7 Reliability Monitor
  9. Windows 7 Resource Monitor
  10. Windows Memory Diagnostics
  11. Disk Failure Diagnostics
  12. Self-Healing NTFS
  13. Improved Driver Reliability
  14. Improved Error Reporting
  15. The Process of Troubleshooting Hardware Issues
  16. How to Troubleshoot Problems That Prevent Windows from Starting
  17. How to Troubleshoot Problems Installing New Hardware
  18. How to Troubleshoot Problems with Existing Hardware
  19. How to Troubleshoot Unpredictable Symptoms
  20. How to Diagnose Hardware Problems
  21. How to Use Device Manager to Identify Failed Devices
  22. How to Check the Physical Setup of Your Computer
  23. How to Check the Configuration of Your Hardware
  24. How to Verify That System Firmware and Peripheral Firmware Are Up to Date
  25. How to Test Your Hardware by Running Diagnostic Tools
  26. How to Simplify Your Hardware Configuration
  27. How to Diagnose Disk-Related Problems
  28. How to Use Built-In Diagnostics
  29. How to Use Reliability Monitor
  30. How to Use Event Viewer
  31. How to Use Data Collector Sets
  32. How to Use Windows Memory Diagnostics
  33. Memory Failures
  34. How Windows Automatically Detects Memory Problems
  35. How to Schedule Windows Memory Diagnostics
  36. How to Start Windows Memory Diagnostics When Windows Is Installed
  37. How to Start Windows Memory Diagnostics from the Windows DVD
  38. How to Configure Windows Memory Diagnostics
  39. How to Troubleshoot Disk Problems
  40. How to Prepare for Disk Failures
  41. How to Use ChkDsk
  42. ChkDsk Examples
  43. ChkDsk Syntax
  44. How to Use the Graphical ChkDsk Interface
  45. How to Determine Whether ChkDsk Is Scheduled to Run
  46. ChkDsk Process on NTFS Volumes
  47. How to Use the Disk Cleanup Wizard
  48. How to Disable Nonvolatile Caching
  49. How to Troubleshoot Driver Problems
  50. How to Find Updated Drivers
  51. How to Roll Back Drivers in Windows 7
  52. How to Use Driver Verifier
  53. How to Use the File Signature Verification
  54. How to Use Device Manager to View and Change Resource Usage
  55. How to Use Windows 7 System Restore
  56. How to Troubleshoot USB Problems
  57. How to Solve USB Driver and Hardware Problems
  58. Understanding USB Limitations
  59. How to Identify USB Problems Using Performance Monitor
  60. How to Examine USB Hubs
  61. How to Troubleshoot Bluetooth Problems
  62. Troubleshooting Tools
  63. DiskView
  64. Handle
  65. Process Monitor