Networking / Beginners

Step 2: Redialing your dedicated toll-free number

All toll-free troubleshooting beings with trying to dial the number again. There is always the propensity to dial 800 rather than 888 or to transpose some digits. If your call completes during the second try, ring your number up again a few more times to make sure everything is fine before you continue with your day. If your call fails, write down the phone number you dialed from, the time you placed the call, and the call treatment you received. This information becomes your call example to share with your carrier when you open your trouble ticket. Next, move on to Step 3.

Remember You can't dial a toll-free number from a dedicated circuit. This means that you can't dial out from your dedicated circuit to your toll-free number. When you are making test calls to a dedicated toll-free number, use a regular switched phone line (a nondedicated line) or a cellphone.

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In this tutorial:

  1. Troubleshooting Your Dedicated Circuits
  2. Identifying the Level of Your Problem
  3. Identifying circuit variables in circuits that are DS-3 or larger
  4. Identifying DS-1-level circuit variables
  5. Identifying DS-0 or individual channel issues
  6. Categorizing the Nature of Your Problem
  7. Understanding dedicated call quality issues
  8. Understanding circuit failure issues
  9. Opening a Trouble Ticket for Your Dedicated Circuit
  10. Letting your channels be your guide
  11. Remembering the first rule of troubleshooting
  12. Remote made busy: RMB
  13. Installation made busy: IMB
  14. Avoiding permanent IMB status
  15. Managing Your Dedicated Trouble Ticket
  16. Getting the Basics of Dedicated Outbound Troubleshooting
  17. Step 1: Rebooting your hardware
  18. Understanding your trouble ticket options
  19. Step 2: Intrusively testing: Looping the CSU
  20. If looping the CSU fails
  21. Using a T-1 test set
  22. Step 3: Looping the NIU
  23. Getting the scoop on loops
  24. Step 4: Looping to your T-1 jack
  25. If you can't loop the T-1 jack
  26. Step 5: Looping the CFA point
  27. Following a Dedicated Troubleshooting Shortcut
  28. Validating the Circuit You Are Testing
  29. The Basics of Dedicated Toll-Free Troubleshooting
  30. Step 1: Identifying a provisioning issue
  31. Step 2: Redialing your dedicated toll-free number
  32. Step 3: Validating your dedicated RespOrg
  33. Step 4: Validating the DNIS configuration
  34. Step 5: Head-to-head dedicated toll-free testing