Troubleshooting iPad and iPhone
Apple makes the iPad and iPhone as reliable as possible-but like all hardware and software, they can run into all sorts of problems. Any problem that's not easy to solve, the users will bring to you.
To strengthen your arm and raise your chances of maintaining your heroic status among your network's users, this tutorial discusses how to troubleshoot the issues you're most likely to run into with the iPad and iPhone.
We'll spend most of our time dealing with the usual suspects: the iPad or iPhone refusing to turn on, app crashes and system hangs, the PC or Mac refusing to recognize the device, Wi-Fi connections the device can't establish, or iTunes failing to synchronize. By and large, you troubleshoot these problems in the same way for both the iPad and the iPhone, so we'll cover them together, with notes on the differences you need to know about.
Toward the end of the tutorial, we'll also go through how to squeeze the most battery life out of the iPad and iPhone-and the best ways to replace the battery when it gives up the ghost. Strictly speaking, this may not be troubleshooting-but it can save you plenty of grief, so I'm guessing you'll want to know about it.
In this tutorial:
- Blank Screen on the iPad or iPhone
- Forcing a Frozen App to Close
- Restoring an iPad or iPhone
- Updating the iPad or iPhone with the Latest Firmware
- Troubleshooting Problems Connecting to Wireless Networks
- Fixing the Problem When Wi-Fi Connects but Can't Access the Internet
- Dealing with Charging Issues
- Dealing with Problems Connecting to iTunes
- Checking the USB Cable the Connection Is Using
- Closing Down the iTunes-Related Services in Windows
- Removing and Reinstalling iTunes and the Related Software on Windows
- Removing and Reinstalling the Apple Mobile Device Service on the Mac
- Squeezing the Most Battery Life Out of the iPad and iPhone
- Choosing Settings for Better Battery Life
- Turning Off Bluetooth
- Replacing the Battery on an iPad or iPhone